10/13/2023 0 Comments Techsmith knowmiaIn addition to this, our team discovered that a common pushback for adopting Knowmia is suggested to be that faculty already have familiar tools to host video. We also found that customer support response time are also not ideal and that emailing back and forth with TechSmith can be time consuming. Below are the main findings associated with the Knowmia adoption process:įirst, because every institution that uses Knowmia differs from one another, there is additional time needed to customize and adapt the training materials that the Knowmia team provides. Our journey maps allowed us to display the emotional ups and downs throughout the process of adopting Knowmia, break down and better understand the user workflows, indicate the key pain points, and identify potential opportunities to improve adoption.įrom our journey maps, our team narrowed down the main pain points that have the greatest opportunity to be solved. Process: Through weekly client meetings, team meetings, design clinic meetings, project manager meetings, and bi-weekly mentor meetings, I guided my team throughout the process of conducting research, creating personas and journey maps, and providing our final recommendations. Goal: To identify the barriers of adopting Knowmia with institutions and provide TechSmith with a user journey map and recommendations to improve the user experience for administrators and professors. Problem: Once the Knowmia is sold to an institution, TechSmith often loses sight of how it is adopted by administrations and faculty Knowmia targets higher education institutions such as community colleges and public and private universities by providing educators with asynchronous learning solutions. University of Michigan Design Clinic | Fall 2020 Semester-Long Projectīackground: During the Fall 2020 semester, I worked alongside a team of three other undergraduate and graduate students to evaluate the barriers to adoption of our client TechSmith’s video hosting platform called Knowmia. TECHSMITH KNOMWIA: EVALUATING BARRIERS TO ADOPTION
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